Garden Park Nursing & Rehabilitation Center, LLC

KatS 3 months ago

Most of our experience was excellent. The direct-care staff were wonderful. But discharge planning and communication fell short at a critical time. In response to the reply from Garden Park to call and ask for administrator on duty: I did try. I called several times seeking answers and was repeatedly told someone would call me back. The administrator on duty was able to tell the person answering the phone to relay a message to me, instead of taking my call. Unfortunately, that is exactly the communication issue I was referring to in my review.

Celina Rice 3 months ago

Smiles and kindness go a long way. We have experienced great care for my mom. I would highly recommend this facility.

Sherry Edited a year ago

My mother was not kept clean, at my visits she smelled bad, staff would gather in one room and watch tv, mother developed bed sores that became painful. Yes, I reported it! The bed sores calcified on her lower back area. We made pictures.

James Ott a year ago

So, day 1, has been a disaster. My mother gets over there for Rehab and they put her in a room next to someone that is apparently hard of hearing and blasts the TV at full volume. This person watched old westerns all night long with the volume at full blast. The answer was to tell my mother to ask to be moved to a different room. But that wasn't even the worst part. My mother went all night long without any pain meds and their excuse is there wasn't a pain management plan made. How is this a thing? That should have been one of the first things done BEFORE the patient even gets there. Epic fail!

articwolf5489 3 years ago

My mother was at this facility for a month. You will always have a few bad apples at all places of business. I give my good and bad comments at this establishment as I visited daily. Note This review is only for the wing I visited. The good - Friendly staff, clean environment, fun activities, good visiting hours and the building did not smell. The bad - Each time visiting each day at different times the some employees taking care of the patients on the wing were always sitting down playing on phones in the hallway. This tells me the higher ups have not been walking the floors and making sure the staff is properly working and taking care of the patients. One other bad is the food service (meals) need some attention. You still get get stars from me.